top of page

20% off your first subscription order with SUBS20 code

Returns and Refunds

Thank you for choosing Bad Coffee. We strive to provide our customers with the best quality products and services. We understand that sometimes you may need to return or exchange a product. Please note we don't typically accept refunds, returns, or exchanges for our coffee. This is because we test each roast we do and if we're not satisfied it doesn't get sent out. If you are unhappy please email us. hello@drinkbadcoffee.com

Returns

If you receive a product that is damaged or faulty, please contact us immediately within 7 days of receiving the product. We will ask you to send us a photo of the product and we will assess the situation. If the product is deemed to be faulty, we will offer you a full refund or exchange.

If you receive a product that you are not satisfied with, please contact us within 7 days of receiving the product to arrange a return. The product must be in its original packaging and unused. You will be responsible for the return shipping costs.

Please note that we do not accept returns or exchanges for products that have been opened or used, unless the product is deemed to be faulty.

Refunds

If a refund is approved, we will refund the full cost of the product, including any delivery charges that you paid when you placed your order. We will process the refund within 7 days of receiving the returned product. Please note that it may take a few days for the refund to appear in your account, depending on your payment method.

Cancellations

If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been dispatched, we will cancel the order and issue a full refund. If your order has been dispatched, you will need to return the products to us for a refund.

We reserve the right to refuse any returns or refunds if we believe that the products have been intentionally damaged or misused.

If you have any questions or concerns about our Returns and Refund Policy, please contact us at hello@drinkbadcoffee.com

bottom of page